Because this blog is all about increasing access, lowering costs, and improving patient outcomes, we think there’s no better place for us to share ideas that work than to report live from the 15th Annual Patient Assistance & Access Program, in Baltimore, March 5-7. Check back often as we publish updates from sessions, and follow all of the developments by following #PAP2014.
UPDATE 9:45 Resources for navigators: www.nationaldisabilitynavigator.org; patient advocacy groups such as AIDS Institute are publishing helpful sites. Also firstname.lastname@example.org is a place you can send questions. This is monitored 24/7 with staff – not interns – but people who really know how to help. These are triaged and go up to leadership when there are problems or trends.
UPDATE 9:40 Lessons learned:
- Partner’s are critical to success of ACA implementation; reach out early, often because plan selection often isn’t a one step process. Patients need to come back many times before ready to sign up. Very real “huge” health literacy gaps.
- Things to come: we are in closing days of enrollment. March Madness may be a great opportunity for outreach; then we’ll reach out to those most in need; final week will be “here we are.” So theme weeks continue. After window closes Mar 31, you’ll soon start seeing promotion of the new window.
UPDATE 9:25 25 states and DC have indicated they will expand Medicaid. About 85% of Americans already have minimum essential coverage.
UPDATE: 9:15 Health care law saved $8.9 M in drug costs for Medicare, said Janet Miller, Division of Strategic Partners, Office of Communications, Centers for Medicare and Medicaid Services. 2014 changes: no discrimination due to pre-existing conditions, annual limits on insurance coverage eliminated, small business tax credit increased; more people are eligible for Medicaid in some states.
Essential benefits include at least 10 general categories such as emergency services, hospitalization, maternity and newborn care, prescription drugs, mental health and substance abuse, lab services, preventive and wellness services and chronic disease management.